Support desk
t.me/bbxxyyzAccount access, install problems, verification, deposits and withdrawals. The fastest route to a resolution, and the only channel we would ever ask you to use for account matters.
Open 24 hours Open Support ChatTalk to a
real person
Two Telegram channels and one message form. Account and Y1 game apk install trouble goes to the support desk; game launches and promotions go out on the community channel; anything else, use the form below.
Looking for a game?
Browse the full 105+ title Y1 game library and open any title directly.
Install trouble?
Step-by-step Y1 game apk and app install guide, plus common fixes.
Bonus terms?
Read exactly what the ₹10,000 welcome package does and does not cover.
Who are we?
What Y1 Game publishes, and the standards this independent guide writes by.
Send a message
How can we help?
News & promos
t.me/yn_gamesNew game launches, bonus events, tournament news and platform updates — posted here before they appear anywhere else. Read-only, so it stays signal rather than noise.
Join the ChannelBefore you message
Never share an OTP, password or full card number — not with us, not with anyone claiming to be support. No genuine agent will ask.
For account issues, having your registered mobile number and the rough time of the problem to hand gets you an answer in one exchange instead of three.
Play now
Ready to start? The welcome package worth up to ₹10,000 is claimed on the deposit screen after registration.
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Quick answers
Before you write to us
Use the in-app password reset first — it runs on your registered mobile number and resolves most cases in under a minute. If the number itself has changed or the reset does not arrive, message the support desk with your registered number and they will verify you another way.
Check three things: that you opted into the offer on the deposit screen, that your deposit met the qualifying amount, and that the promotion was still inside its validity window. If all three hold, the support desk can trace the deposit directly.
Incomplete KYC is the usual cause, and it is worth finishing before you chase anything else. After that, payout speed depends on the method — UPI and IMPS are normally quickest. If the request is verified and still sitting, send the support desk the request time and amount.
No. Results are generated by the game provider and settle immediately — nobody at the platform or on this site can alter one after the fact. If a round genuinely failed to settle because of a technical fault, that is a support matter and worth raising with the exact time it happened.
Deposit limits, session reminders, cool-off periods and self-exclusion are all in the account settings on the platform, and they take effect immediately. If you would rather someone applied them for you, ask the support desk and they will. Free, confidential help is also available from NIMHANS on 080-46110007.
Try closing and reopening the Y1 game app first, and confirm the app is on its latest update. If a single title consistently fails to load while others work fine, tell the support desk the exact title and roughly when it started — that detail helps them isolate whether it is a device issue or something on the game provider's side.
No — we do not have access to gameplay logs, RNG data or account history, since Y1 Game is an independent affiliate site rather than the operator. For a specific round query, the support desk can look up your account directly; we can only point you to the right channel.
Telegram
Everything else lives on Telegram
The community channel for launches and promotions, the support desk for anything account-shaped. Both are open now.